Customer Journey

von Silvio Thiess | Okt 17, 2024 | 0 Kommentare

Die Customer Journey beschreibt die verschiedenen Berührungspunkte, die ein potenzieller Kunde durchläuft, bevor er eine Kaufentscheidung trifft. Sie umfasst alle Phasen von der ersten Interaktion bis zum Abschluss.

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Customer Journey

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